Welcome to NHPA's Training Store!

This course is part of the Employee Retention Toolkit. Anyone who purchases the toolkit will have access to this course. Purchase the kit here.  A business is only as good as the people who work there. So how do you make sure you find and keep the best people? In this course, you’ll learn all the stages of talent management—from recruiting to transition. You’ll also discover ways to connect and develop relationships that benefit both the business and the talent you hire. Read More

This course is part of the Employee Retention Toolkit. Anyone who purchases the toolkit will have access to this course using the coupon code. What is motivation? It’s what makes you spring out of bed in the morning or smile when you see who’s calling. It makes you willing to put in a long day to close that sale. In short, motivation is the reason you do what you do.  Motivation comes from internal and external forces—and those forces are unique to every person. But why should managers learn about motivation? For starters, motivated employees are more productive, happier at work and stick around longer.  So, how can managers motivate employees? In this course, you’ll review types of motivation. You’ll also understand the unique forces that motivate individuals—and use that knowledge to everyone’s advantage.  Read More

This course is designed to help employees learn about the difficult, yet important, issue of diversity and discrimination in the workplace. There are discrimination laws all employees must know, but this course also educates on what it means to embrace diversity, and the benefits we all gain, personally and professionally. Length: 60 minutes This course covers the following topics: Introduction It’s Your Job Every Workplace is Diverse Your Responsibilities Diversity in the Workplace What is Diversity What Does Diversity Mean Similarities & Differences Diversity Means Complexity Benefits and Challenges of Diversity Diversity is Currency A Culture of Inclusion Discrimination What is Discrimination The EEOC Harassment Types of Discrimination & How it Happens Determining a Hostile Environment Workplace Banter Employment Actions Protected Classes Adverse actions Protected Class How the Laws Apply Federal & State Provisions The EEOC & the State FMLA – Family and Medical Leave Act Military Leave Labor Relations & Practices Read More

This course is designed to help supervisors learn about the difficult, yet important, issue of diversity and discrimination in the workplace. Supervisors must understand discrimination laws and actively promote diversity if they want employees to be respectful of one another and to maximize their potential. Length: 60 minutes This course covers the following topics: Introduction It’s Your Job Every Workplace is Diverse Diversity in the Workplace What is Diversity What does Diversity Mean Benefits and Challenges of Diversity A Culture of Inclusion Discrimination Employer Liability What is Discrimination The EEOC Harassment Types of Discrimination Adverse Actions Protected Class How the Laws Apply Federal & State Provisions The EEOC & the State Reasonable Accommodations Labor Relations & Practices Whistleblower Laws State Protections Business Necessity Read More

Giving employee feedback can be hard—and sometimes a little scary. Yet the benefits to giving feedback are abundant: improved engagement, self-awareness, motivation and performance.  In this course, you’ll first learn how to prepare for and effectively conduct a feedback meeting. You’ll then discover what to do when an employee reacts poorly and how to respond to other common negative reactions to feedback.  Read More

When you're out on the road, you see a lot of drivers: some good, some average, and some you never want to see again. You can't control what other drivers do. And you can't control the condition of the road or the hazards you encounter. But there is one thing you can control all the time, and that's how you drive. No matter what type of vehicle you're in—a car, pickup truck, utility van, straight truck, or passenger van—when you drive defensively, your safety, and the safety of those around you, is in your hands. Defensive driving combines planning, constant attention, and a positive, proactive attitude. It's not a question of if you'll face hazards on the road. It's a question of when. This program is designed to help drivers avoid preventable injuries by recognizing and avoiding risks and adopting safe practices. Length: 50 minutes Outline: Preparation Trip Planning Pre-trip Vehicle Inspection Driving Hazards Driving Hazards Weather Distracted Driving Driving Defensively Driving Defensively Speed & Space Management Perception Stopping Distance Attitude Read More